What can you do if Boost Mobile won't replace a phone?

Question

Long Story Short: Girlfriend bought a phone from Boost Mobile (Blackberry Curve). Phone has typical blackberry problems (locks up, freezes, bad battery, software problems). We filed three 'cases' with Boost Customer Care so far, all three have been denied. First two times, they said it's becuase there was something wrong with the network, this last time they said it's because we didn't go through EVERY trouble shooting thing with a CSR. I talked to a supervisor, they said they'll send a new phone, but it will take ANOTHER two weeks until we find out if it's a approved action from Boost.

We've had the phone since July. It stopped working basically a few days after. Over the last three months, I've talked to customer service several times (just talking to someone takes ten minutes of navigating those talking menus), and they said they can't give us any 'credit' towards our account, any free service, and that they can't exchange the phone. The store we bought the phone from and Customer Service have both said that stores don't handle the phone exchanges, it's handled by a seperate department in the Boost Network.

I should have read reviews of the company first, but what can I do other than hope they exchange the phone (which they likely won't)? I think it's wrong that they advertise things, sell you faulty phone, and then refuse to do something about it. There has to be something we (consumers) can do, other than file a complaint with the company and file a complaint with the BBB and get screwed.

Any help?

Here's a quick run down of what's wrong with the phone (Blackberry Curve):
-Hourglass of Death
-Randomly Shut Off/Close Everything
-Track Ball Broken/Doesn't Scroll
-Doesn't Send/Receive Picture Messages
-Some Bottons don't work at times
-Even if phone not used, battery dies in less than 24 hours
-Tried wiping memory, restoring phone, trouble shooting with CSR
-No apps/music/photos on phone, still does above

Answer 1

First, read EVERY single word on the contract you signed. There is probably something there regarding this situation.



DOCUMENT every problem with the phone and the service every time that it happens.



DOCUMENT every call to customer service, every time you take it to someone, every letter, every claim, every attempt you make to get this fixed. Date, time, who you talk to, what they say.



File a complaint to the Better Business Bureau and to your state Public Utilities Commission and state Attorney General office. Some of the larger cities have local television stations that have reporters who will do a story on the problems that people have when a business gives unfair treatment to citizens. The reporters will track down the people and help resolve the problem and give air time to the story. Business don't like to be shown in a negative light so they will sometimes help just because a reporter is working the story.



File a case in the small claims court against the carrier, Blackberry and the business where you bought your service, all jointly in the same claim. Your ammunition in the court is the agreement you signed and your detailed documented logs to prove that you paid for a service that you are not receiving due to their faulty equipment and services.

Answer 2

This Site Might Help You.



RE:

What can you do if Boost Mobile won't replace a phone?

Long Story Short: Girlfriend bought a phone from Boost Mobile (Blackberry Curve). Phone has typical blackberry problems (locks up, freezes, bad battery, software problems). We filed three 'cases' with Boost Customer Care so far, all three have been denied. First two times, they said...

Answer 3

--->> Tips---> https://trimurl.im/g7/what-can-you-do-if-boost-mobile-won-39-t-replace-a-phone

Answer 4

THANKS FOR THE INFO, I AM DOING THE SAME BECAUSE BOOST MOBILE HAS BAD CONNECTION AND MY TEXTS DON'T GO TO THE RIGHT PERSON. BOOST MOBILE SUCKS!