Dee
2015-07-04 01:55:40 UTC
I would be so grateful for some advice. I sold an item on eBay. The buyer posted back completely devaluated item - broken collector's item. Bay refunded them. Bay said to appeal, I did but they refused to look at any of my evidence ( she claimed it is fake - i have authentication letter is not). I ave photos clear before eI posted and after it arrived damaged as well as video when the item arrived. Ebay states the item needs to be in original condition but when I contest them they have no procedure in place to check original condition so they automaticaly decide in buyer's favour.
I believe she should not get away with this. In any store they would not take item back broken in half. There is clear evidence this could not happen in the post. Now, my question is this enough for me to take her to small claims court? Is it considered to be fraud for sending back broken item? Is eBay anyhow reliable for claiming that you need to refund buyer only if item arrives in original condition but they still refunded her without looking at the evidence?
I'm 8 months pregnant and they cause me so much stress in past days I don't know how to proceed.
Thank you for any answer especially if you have experience of taking someone to court for similar mail scam/fraud.
Thank you