I sold item on ebay and the buyer says box fell apart before it arrived, help me please?

Question

I dont know what to do. I sold a playstaion 2 with ebay. I have 100% feedback. He sent me an email saying there was a sticker on the box saying the packaging didn't hold up, which couldnt possibly be true. I packaged it very well. Now he says that he only received about 20% of the shipment, not including the shipment. I offered shipping insurance in the auction, but he declined. I dont know if it is theft during the shipping process or buyer fraud, who also has 100% feedback rating. Any advice on what to do would be great, thanks.

Answer 1

Its not your fault. You have the shipping tracking number so thats the only proof you need to show ebay that you have sent the item. He is the one that is liable for not paying insurance so you dont have to worry about anything. Just make sure you supply the shipping tracking number when ebay asks for it.

Answer 2

could be buyer fruad

see if you can track the package

keep in mind he can still file a paypal claim

and the might hold you account until it's resolved

so either pull money out and leave enough only for the claim

and then be prepared to provide POD ( proof of delivery ) with a tracking number

contact the shipper as well ( UPS ? )

be prepare for negative feedback

if you get one it will not be the end of the world

you can retaliate with negative feedback as well

most buyers are usually not swayed by only 1 negative

if you are power seller or have high volume

as not matter what you are bound to get negatives

and i buy from power seller with like 98% feedback on maybe 4000+ transactions ( bannabrain ) as wll as other. I use the view ebay negatives extension in firefox to read all negative on a seller to see what they are about, trust me if he is immature or a con the feedback will reflect that and you can read between the lines

Answer 3

So, the sticker was still on the box - meaning there was enough of a box for there to be a sticker. (i HAVE received damaged boxes - they were stamped in red ink, not sticker-ed)



and his/her address was still on the box - and still legible.



he declined insurance.



Personally, I think you are being conned, but i don't see that you have many options that let you keep your 100 percent rating, except letting him/her blackmail you.





However, you could find out from the post office what they would do in such a situation - what the sticker would look like, and if the PO would send the broken box back to the shipper or the receiver.

and ask the receiver for photos of sticker, package, address, etc.



If the evidence doesn't match the PO procedures, and you write that in feedback, at least future sellers will see what this person is doing.



sorry that there is not a good answer.

Answer 4

You'll probably get negative feedback unless you give him his money back. If it were me and I knew I had packed it well, I woundn't give him any money back. I would tell him I'm sorry but he declined the insurance.



Some shippers provide a minimum amount of insurance included in the price of shipping. You should check with your shipper.



I've been using ebay forever. I think it is hard not to have at least one bad transaction. It wouldn't bother me to purchase from you if you had one negative feedback.



FYI: Don't leave him any feedback if and until he leaves you feedback. If he leaves negative feedback, be sure to respond that he declined the insurance.



Good Luck.

Answer 5

So did he actually get the PlayStation or not? I'm confused. But anyways, if you offered shipping insurance on it, and he declined, then it's his fault. But honestly it sounds like he's trying to get something for nothing, ya know. Maybe you can ask UPS or whoever delivered it if the box was like that when delivered to his door, if it was, then you know he's not lying, and someone jacked it. As for what happens next, I say, you sent it, he paid for it, OH well.

Answer 6

You can always refund his money AFTER he sends back the unit in the orginal box, packed in another box. It's not your fault that he did not take the insurance

Answer 7

I really think you are ok. You offered the insurance and he chose not to protect himself. That was the gamble. I would not worry much.

Answer 8

Wow. I`d say he is probably lying to you. since he declined the insurance when you offered it I`d say it`s his tough luck.Can he prove the packaging was inferior? if he can`t I`d say he has no case.

Answer 9

Contact Ebay and ask their advice. Did he use Paypal? If so contact them to see what sellers protection they have.

Answer 10

I would contact ebay directly they would be the best people to address this too